WORKSHOPS & TRAININGS

Empower your hotel team with the latest industry knowledge and skills. KIWI Hospitality is proud to introduce a range of hospitality training programs designed for hoteliers of all levels. Our courses aim to equip you with the tools and strategies to boost revenue, enhance service, and maximize profitability.

Course Offerings:

1. REVENUE & PROFITABILITY

Creative Revenue Generation for Hotels:Uncover unconventional strategies to drive revenue beyond traditional sources.
Profitability Through Service Excellence – Putting Profit Chain To Work: Master the Profit Chain model to increase profitability through exceptional service.
Pivoting Hotel Kitchens To Cloud Kitchens: Learn how to adapt your kitchen operations to thrive in the cloud kitchen market.
Franchising A Successful Hotel Restaurant/Bar: Explore the potential of franchising your successful restaurant/bar concept.

2. CAREER & MANAGEMENT

Hotel Management Graduates’ Career Growth Path: Chart your career journey in the hospitality industry with expert guidance.
Mainstreaming CRM – The Future of Hospitality Service Excellence: Harness the power of CRM technology to deliver personalized guest experiences.
Understanding Finance for Hospitality Sales & Marketing Managers: Gain financial acumen to make strategic decisions and drive growth.
Hotel HRM as Business Partners: Foster a collaborative and effective Human Resource Management team.

3. OPERATIONAL EXCELLENCE

Housekeeping Excellence in Hotel Guest Experience: Elevate your housekeeping practices to enhance guest satisfaction.
Collaborations and Partnerships in Service Excellence and Profitability: Leverage strategic partnerships to optimize operations and drive profitability.
Opportunities in the Hotel Food and Beverage Supplier Value Chain: Discover lucrative opportunities within the F&B supplier ecosystem.

Benefits of KIWI Hospitality Training:

Industry-leading instructors: Learn from experienced professionals with proven track records.
Practical and actionable learning: Gain real-world strategies and best practices.
Flexible learning formats: Choose from online, blended, or in-person programs.
Customized solutions: Tailored training programs to meet your specific needs.

Ready to take your hospitality career to the next level?

Browse our detailed course descriptions.
Register for your chosen program today!
Contact us to discuss your training needs.

Detailed Course Descriptions

1. Creative Revenue Generation For Hotels

Overview:

This course equips hoteliers with innovative strategies to unlock new revenue streams beyond traditional sources.

Learn how to:

Explore unconventional methods like experience packages, co-working spaces, and local partnerships.
Optimize in-room dining, spa services, and other guest amenities for maximum profitability.
Utilize digital tools like online booking platforms and dynamic pricing strategies to maximize revenue per available room (RevPAR).
Create targeted offers and promotions to drive upsell and cross-sell opportunities.

Target Audience:

Hotel managers, revenue managers, marketing professionals, and any hotel staff seeking to increase revenue generation.

Deliverables:

Practical tools and templates for implementing new revenue strategies.
Case studies showcasing successful revenue generation initiatives.
Networking opportunities with industry peers.

2. Profitability Through Service Excellence - Putting Profit Chain To Work

Overview:

Master the Profit Chain model, a proven framework for linking service excellence to financial performance.

Learn how to:

Analyze your current service level and its impact on profitability.
Identify areas for improvement in service delivery.
Develop strategies to enhance guest satisfaction and loyalty.
Measure the financial impact of improved service quality.

Target Audience:

Hotel owners, managers, supervisors, and any hotel staff dedicated to driving profitability through service excellence.

Deliverables:

In-depth understanding of the Profit Chain model.
Practical tools and techniques for improving service delivery.
Financial analysis tools to measure the impact of service initiatives.
Actionable plans for implementing service improvements.

3. Pivoting Hotel Kitchens To Cloud Kitchens

Overview:

Navigate the evolving foodservice landscape by adapting your hotel kitchen to operate as a cloud kitchen.

Learn how to:

Analyze the potential of the cloud kitchen market for your hotel.
Develop a cloud kitchen concept tailored to your target audience.
Optimize your kitchen operations for efficient delivery service.
Partner with delivery platforms and marketing channels.

Target Audience:

Hotel chefs, food & beverage managers, and any hotel staff interested in expanding revenue through cloud kitchens.

Deliverables:

Market analysis and trends in the cloud kitchen industry.
Practical steps for setting up and operating a successful cloud kitchen.
Strategies for marketing and promoting your cloud kitchen offerings.
Financial modeling and profitability projections.

4. Franchising A Successful Hotel Restaurant/Bar

Overview:

Explore the potential of franchising your successful hotel restaurant/bar concept to expand your brand and reach new markets.

Learn how to:

Evaluate your concept’s suitability for franchising.
Develop a comprehensive franchise model and business plan.
Identify and attract qualified franchise partners.
Establish a successful franchise support system.

Target Audience:

Hotel owners, restaurant operators, and any hospitality professionals interested in franchising their successful restaurant/bar concept.

Deliverables:

Comprehensive overview of the franchising process and its benefits.
Legal and financial considerations for franchising your business.
Strategies for attracting and selecting franchise partners.
Training and support resources for franchisees.

5. Hotel Management Graduates’ Career Growth Path

Overview:

Chart your career journey in the hospitality industry with expert guidance.

Learn how to:

Identify your strengths, interests, and career aspirations.
Explore diverse career paths within the hotel industry.
Develop the skills and experience required for your desired career.
Build your professional network and leverage career development opportunities.

Target Audience:

Recent hotel management graduates and young professionals seeking to advance their careers in the hospitality industry.

Deliverables:

Personalized career coaching and guidance.
Industry insights and career path exploration workshops.
Skill development workshops and networking opportunities.
Access to exclusive job boards and career resources.

6. Mainstreaming CRM - The Future of Hospitality Service Excellence

Overview:

Master the power of Customer Relationship Management (CRM) technology to personalize guest experiences and drive loyalty.

Learn how to:

Select and implement the right CRM system for your hotel.
Capture and utilize guest data to segment and personalize communication.
Automate tasks and streamline guest service processes.
Measure the impact of CRM on guest satisfaction and repeat business.

Target Audience:

Hotel managers, marketing professionals, customer service representatives, and any hotel staff involved in guest interactions.

Deliverables:

Hands-on training in using popular CRM platforms.
Strategies for developing personalized guest communication based on CRM data.
Techniques for leveraging CRM to improve operational efficiency.
Case studies showcasing successful CRM implementations in hospitality.

7. Understanding Finance for Hospitality Sales & Marketing Managers

Overview:

Gain financial acumen to make strategic decisions and drive growth in your hotel’s sales and marketing efforts.

Learn how to:

Interpret financial statements and key performance indicators (KPIs).
Develop and manage sales and marketing budgets effectively.
Calculate the return on investment (ROI) of marketing campaigns.
Communicate financial data effectively to stakeholders.

Target Audience:

Hospitality sales and marketing managers, revenue managers, and any staff involved in budgeting and financial planning.

Deliverables:

Practical financial modeling and analysis skills.
Strategies for maximizing marketing ROI and optimizing budgets.
Case studies of successful financial management in hospitality sales & marketing.
Access to industry financial benchmarks and reporting tools.

8. Hotel HRM as Business Partners

Overview:

Transform your Human Resources (HR) department from an administrative function to a strategic business partner.

Learn how to:

Align HR strategies with the hotel’s overall business goals.
Attract, develop, and retain top talent in the competitive hospitality industry.
Implement performance management systems and employee engagement initiatives.
Utilize HR analytics to inform strategic decision-making.

Target Audience:

Hotel HR professionals, general managers, and any hotel staff involved in people management.

Deliverables:

Best practices for strategic HR management in the hospitality industry.
Techniques for talent acquisition, development, and retention.
Performance management and employee engagement strategies.
HR analytics tools and data interpretation skills.

9. Housekeeping Excellence in Hotel Guest Experience

Overview:

Elevate your housekeeping practices to ensure exceptional cleanliness, comfort, and guest satisfaction.

Learn how to:

Develop and implement high-performance cleaning standards.
Utilize sustainable housekeeping practices and technologies.
Optimize housekeeping operations for efficiency and productivity.
Deliver personalized touches and amenities to exceed guest expectations.

Target Audience:

Housekeeping supervisors, room attendants, and any hotel staff responsible for guest room cleanliness and maintenance.

Deliverables:

Practical housekeeping techniques and best practices.
Training on the latest cleaning technologies and products.
Strategies for guest room personalization and exceeding expectations.
Service excellence training and guest interaction skills.

10. Collaborations and Partnerships in Service Excellence and Profitability

Overview:

Discover the power of strategic partnerships to enhance service excellence and boost profitability for your hotel.

Learn how to:

Identify potential collaboration opportunities with local businesses and organizations.
Develop mutually beneficial partnership agreements.
Leverage partnerships to enhance guest experiences and offerings.
Measure the impact of partnerships on service quality and financial performance.

Target Audience:

Hotel managers, marketing professionals, revenue managers, and any staff involved in developing and managing partnerships.

Deliverables:

Strategies for identifying and evaluating potential partners.
Negotiation and collaboration skills for successful partnerships.
Case studies of successful partnerships in the hospitality industry.
Tools and resources for measuring partnership impact.

11. Opportunities in the Hotel Food and Beverage Supplier Value Chain

Overview:

Explore lucrative career paths and entrepreneurial opportunities within the hotel food and beverage (F&B) supplier ecosystem.

Learn how to:

The various segments of the F&B supply chain and their key players.
Emerging trends and innovations in the hotel F&B industry.
Starting and managing your own F&B supply business.
Building successful relationships with hotels and major distributors.

Target Audience:

F&B professionals, entrepreneurs, individuals interested in entering the hotel F&B supply chain.

Deliverables:

Industry insights and market intelligence on the hotel F&B sector.
Entrepreneurial guidance and business model development tools.
Networking opportunities with industry professionals and potential

WORKSHOPS & TRAININGS

Course Offerings:

1. REVENUE & PROFITABILITY

2. CAREER & MANAGEMENT

3. OPERATIONAL EXCELLENCE

Benefits of KIWI Hospitality Training:

Ready to take your hospitality career to the next level?

Detailed Course Descriptions

1. Creative Revenue Generation For Hotels

Overview:

Learn how to:

Target Audience:

Deliverables:

2. Profitability Through Service Excellence - Putting Profit Chain To Work

Overview:

Learn how to:

Target Audience:

Deliverables:

3. Pivoting Hotel Kitchens To Cloud Kitchens

Overview:

Learn how to:

Target Audience:

Deliverables:

4. Franchising A Successful Hotel Restaurant/Bar

Overview:

Learn how to:

Target Audience:

Deliverables:

5. Hotel Management Graduates’ Career Growth Path

Overview:

Learn how to:

Target Audience:

Deliverables:

6. Mainstreaming CRM - The Future of Hospitality Service Excellence

Overview:

Learn how to:

Target Audience:

Deliverables:

7. Understanding Finance for Hospitality Sales & Marketing Managers

Overview:

Learn how to:

Target Audience:

Deliverables:

8. Hotel HRM as Business Partners

Overview:

Learn how to:

Target Audience:

Deliverables:

9. Housekeeping Excellence in Hotel Guest Experience

Overview:

Learn how to:

Target Audience:

Deliverables:

10. Collaborations and Partnerships in Service Excellence and Profitability

Overview:

Learn how to:

Target Audience:

Deliverables:

11. Opportunities in the Hotel Food and Beverage Supplier Value Chain

Overview:

Learn how to:

Target Audience:

Deliverables:

Treat yourself

Let Us Take Care Of your Business